Overview
Refund & Return Policy
We want you to love your Eternify products. If something isn’t right, here’s exactly how we make it easy.
30-Day Glow Guarantee
You have 30 days from the day you receive your order to request a return or refund — no hassle.
What’s Eligible
• Unopened and unused items in original sealed packaging
• Opened or used skincare products cannot be returned for hygiene reasons (Health Canada rule)
• Free gifts or bonus items must also be returned
How to Start a Return
Email [email protected] with your order number (or call us toll-free).
We reply within 24 hours with simple instructions.
Refund Options
• Full refund to your original payment method
• Store credit + 10% bonus (instant)
Return Shipping
You cover the cost of sending items back (we recommend tracked mail).
Refunds are processed within 3 business days of receiving the return.
Damaged or Wrong Items
Received something damaged or incorrect? Send us a photo within 48 hours and we’ll ship a free replacement + pay your return shipping.
Non-Returnable Items
• Opened or used skincare products
• Items marked “final sale”
Questions?
We’re here .Toll-Free: 1-800-ETERNIFY
Email: [email protected]
Your glow matters to us ♡© 2025 Eternify Beauty